Systems Analyst 2-IT

As a

System Engineer for M365 Support

, the candidate will be responsible for managing and supporting Microsoft 365 infrastructure, ensuring seamless operation of services such as Exchange, Mail Flow, App Registration, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and security/compliance features. The ideal candidate should have strong technical expertise and a proactive approach to resolving issues, improving system performance, and supporting a secure and compliant M365 environment.

Responsibilities

Key Responsibilities:

Provide day-to-day technical support for Microsoft 365 services, including

Exchange Online

,

Mail Flow

,

Email gateway (Proofpoint, Zix), App Registration

,

SSO

,

MFA

, and

SSPR

.Troubleshoot and resolve issues related to email, user authentication, and access controls across the M365 platform.Configure, maintain, and optimize security and compliance settings within M365, ensuring systems meet organizational security policies.Implement and manage

Multi-Factor Authentication (MFA)

and

Single Sign-On (SSO)

solutions for secure access.Monitor the health of M365 services, ensuring high availability and performance.Assist with user access and permissions management in M365 apps and services.Collaborate with cross-functional teams to implement and maintain best practices for M365 services.Perform regular system health checks, audits, and troubleshooting for ongoing performance optimization.Ensure compliance with internal security and privacy policies, including governance of data protection measures.Document troubleshooting processes, solutions, and system configurations.Participate in on-call rotation and be available for after-hours support as needed.

Qualifications

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.