System HOD - IT Support

Job Summary:

We are seeking an experienced and strategic System HOD IT Support to lead and manage our IT support infrastructure and system operations. The ideal candidate will have extensive experience in SAP system optimization, data security, server and network management, and IT asset maintenance. This role demands strong leadership skills and a proactive approach to maintaining robust IT systems aligned with organizational goals.

Key Responsibilities:

1. SAP System Improvement:

   Lead initiatives to improve and optimize SAP system-driven processes to enhance efficiency and accuracy.

2. Data Security Management:

   Develop and implement data security policies and procedures to protect organizational data and comply with regulatory requirements.

3. Backup Management:

   Oversee backup processes ensuring reliable data recovery and continuity plans are in place.

4. SWS Hardware Support & KPI Monitoring:

   Manage hardware support related to SWS systems and monitor Key Performance Indicators (KPIs) to ensure service levels are maintained.

5. Server Management:

   Supervise and maintain server infrastructure ensuring high availability, security, and performance.

6. Application Maintenance:

   Maintain critical enterprise applications including MES (Manufacturing Execution System), WMS (Warehouse Management System), QMS (Quality Management System), SRM (Supplier Relationship Management), and KPC/KCC applications.

7. Systems Utility & Network Management:

   Manage systems utilities and ensure network infrastructure is reliable, secure, and efficient.

8. IT Asset Management:

   Maintain accurate records and oversee the lifecycle management of all IT assets including procurement, deployment, and disposal.

9. IT Infrastructure Maintenance:

   Ensure the smooth operation and maintenance of all IT infrastructure components to support business functions.

Qualifications & Experience:

• Bachelor’s degree in Engineering (B.E. / B.Tech.)
  
• MBA preferred for strategic and management expertise
  
• Minimum 18 years of overall IT experience, with at least 5 years in a managerial role
  
• Proven experience with SAP system management and IT infrastructure maintenance
  
• Strong knowledge of data security protocols and backup solutions
  
• Familiarity with enterprise applications such as MES, WMS, QMS, SRM, and related systems
  
• Excellent leadership, problem-solving, and communication skills