Major Incident Management Professional ( Independent Contractor)

4 - 6 years

6 - 9 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

MIM (Major Incident management)

(3-6months Contract)

Key Responsibilities

  • Lead and coordinate response activities for major incidents to ensure timely resolution and minimal business impact.
  • Facilitate bridge calls / war rooms to bring together technical teams, vendors, and stakeholders.
  • Ensure clear and consistent communication to senior management, affected users, and support teams throughout the incident.
  • Drive incident triage, escalation, and prioritization to restore service quickly.
  • Collaborate with resolver teams to identify root cause and implement fixes or workarounds.
  • Prepare and deliver Major Incident Reports (MIRs) and Post-Incident Reviews (PIRs).
  • Ensure incidents are properly documented and closed with complete and accurate information.
  • Identify opportunities for process improvement and contribute to the development of MIM procedures, runbooks, and playbooks.
  • Maintain close relationships with Problem Management and Change Management teams to prevent recurrence.
  • Participate in on-call rotations or after-hours incident management as required.

1) it is 24*7 support

2)We have the project requirement is for 3-6months, to start off

3)We are looking for people with up to 5years experience.

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