Job
Description
Technical Skills VMware Workspace One UEM (AirWatch), Android devices, Workspace One, Airwatch, SOTI, MDM, ServiceNow Nice to have Intune, Scripting Knowledge (Powershell/Python), Samsung Devices TC27, PDA's, PDT's, ServiceNow Requirements A System Engineer with experience in Mobile Infrastructure (Android) in maintaining and configuring the end-user devices, working towards troubleshooting mobile infrastructure & mobile application-related issues. Support in the project rollouts to deploy and manage the mobile apps using different management tools such as Workspace 1, MDM , Airwatch Additionally, experience and understanding of scripting is a plus. Role and Responsibilities Provide technical support & maintain all Mobile Infrastructure devices. Monitor and optimize the performance of mobile devices and applications to ensure high availability and reliability. Implement and enforce security policies and procedures to protect mobile devices and data. Manage, install, and maintain assigned Android mobile devices, making optimization proposals and reporting findings to the infrastructure manager. Troubleshooting mobile infrastructure issues related to Mobile applications, Operating Systems, and Hardware. Experience in Client, network (DNS/DHCP), and mobile device troubleshooting Experience in monitoring, troubleshooting, planning, and deploying applications in a phased manner and proactive recommendations whenever needed in our environment. Maintain detailed documentation of configurations, processes, and procedures related to mobile device management. Support in building and engineering Mobile device infrastructure and solutions. You will be on weekly support during business hours (Ombuds as per Colruyt terminology) on as per the team roaster throughout the year. Work with cross-functional teams, including IT, security, and application development, to ensure cohesive and effective mobile device management. Incident, Problem & Change Management: Troubleshoot various hardware/software/application-related incidents, perform root cause analysis & provide permanent solutions and record your actions in the tools. Create solutions and publish them to the Internal Knowledge base. Create/execute changes relevant for the mobile application deployments. What are our expectations from you? A professional and a strong believer in people and organizational values, viz. respect towards individuals, teamwork, readiness to serve, bearing a cost/benefit mindset (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality. Work with a problem-oriented mindset and not just provide quick fixes. Capability to work in a complex environment with lots of challenges and flexibility to the changing environments. Strong and highly visible communication skills (send/receive, verbal/non-verbal/written, time-management, anticipating impacts) in English. A self-driven individual who can think ahead, takes a proactive approach, quick learner, and has a strong sense of ownership. Be social and build easily professional relationships with people of all levels. Customer-friendly yet be assertive (e.g. critical in non-standard requests)
