System Engineer 2

System & Server Administration:

• Manage, configure, and maintain Windows and Linux servers, ensuring performance, uptime, and security.
• Perform Active Directory and domain administration, including user/group management, GPO configuration, and access control.
• Oversee Microsoft Intune for device management, policy enforcement, and application deployment.
• Administer Microsoft Exchange (on-prem or Online), handling mailbox setup, permissions, and connectivity.
• Manage Barracuda email security, backups, and spam filtering solutions.
• Monitor and maintain endpoint protection and threat detection using CrowdStrike.
• Conduct regular system performance reviews, patch management, and server backups.
• System Administration & Troubleshooting:
• Provide hands-on support for Windows, macOS, and Linux operating systems.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Maintain system stability and security through proactive updates, patches, and monitoring.
• Asset, Inventory & License Management:
• Manage IT hardware and software inventory using asset management tools.
• Track, assign, and recover IT assets during employee lifecycle changes.
• Oversee software license management to ensure compliance and cost efficiency.
• Conduct regular inventory audits and maintain accurate asset documentation.

Security & Compliance:

• Participate in and support IT security audits and vulnerability assessments.
• Monitor and manage endpoint security through tools like CrowdStrike and Barracuda.
• Ensure systems meet compliance with internal security standards and external regulations.
• Assist in developing and enforcing security policies and procedures.

Onboarding & Offboarding:

• Configure and deploy user devices (laptops/desktops) with necessary software and network settings.
• Manage user account creation, permissions, and access control.
• Ensure secure data handling, access revocation, and equipment return during offboarding.

Ticket Management & SLA Compliance:

• Respond to and resolve IT support tickets promptly in accordance with Service Level Agreements (SLAs).
• Document issues, actions, and resolutions clearly in the ticketing system.
• Escalate unresolved or critical issues to senior engineers or vendors when necessary.

User Support:

Provide outstanding end-user support via phone, email, and remote assistance tools.

Educate users on IT best practices, security policies, and productivity tools.

Collaboration & Reporting:

• Collaborate with IT peers and other departments to ensure efficient operations and quick problem resolution.
• Generate reports on ticket trends, system health, license compliance, and asset tracking.
• Contribute to continuous improvement of IT processes and documentation.

Required Experience:

• 5+ years of experience in Systems Engineering, IT Support, or Infrastructure Management.
• Proven experience managing Windows, macOS, and Linux systems.
• Strong background in Windows Server, Active Directory, Group Policy, and DNS/DHCP.
• Hands-on experience with Microsoft Intune and Exchange (Online/Hybrid).
• Familiarity with Barracuda security solutions (Email, Backup, Firewall) and CrowdStrike endpoint protection.
• Knowledge of ITIL processes (Incident, Change, and Asset Management).
• Experience using ITSM tools (e.g., ManageEngine ServiceDesk Plus, JIRA, Freshservice).
• Background in license and asset management systems.

Skills & Knowledge:

• Strong analytical and troubleshooting abilities across multiple platforms.
• Excellent understanding of server, domain, and network configurations.
• Familiarity with VPNs, firewalls, and endpoint protection.
• Solid understanding of security best practices and compliance requirements.
• Skilled in remote support, ticketing, and asset/license management tools.
• Strong multitasking, communication, and documentation skills.

Qualifications & Certifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• ITIL Foundation Certification (preferred).
• Microsoft Certified: Windows Server Fundamentals / Modern Desktop Administrator / Intune (preferred).
• CompTIA A+, Network+, or Linux+ certifications (preferred).
• Security+ or equivalent certification (advantageous).