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System Administrator

System Administrator

Shaadi.com

1 - 2 years

1 - 4 Lacs

Tirodi Mumbai

Posted:3 hours ago| Platform:

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Skills Required

Procurement IT services Ticketing Helpdesk Linux Operations Coordinator Analytical Billing IT operations Process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We are looking for a proactive and detail-oriented

IT Support & Operations Coordinator

to manage IT asset inventory, handle ISP and IT service billing, and provide first-level helpdesk support. This role is crucial for maintaining efficient IT operations and ensuring the effective utilization of technological resources across the organization.

Key Responsibilities:

1. IT Asset Inventory Management

Maintain a comprehensive and up-to-date inventory of all hardware and software assets.
Monitor the entire asset lifecycle, from procurement through retirement.
Ensure all IT assets are properly tagged and documented.
Collaborate with procurement and finance teams for asset purchases and disposals.
Conduct periodic audits to verify asset accuracy and compliance.

2. ISP & IT Services Billing Management

Manage contracts, billing cycles, and invoices related to ISPs and IT vendors.
Ensure timely payment processing and service renewals to prevent disruptions.
Work with the finance department to review, validate, and process invoices.
Monitor internet usage and bandwidth; address any issues with providers.
Maintain a well-organized billing calendar and related documentation.
Diagnose and troubleshoot hardware and software problems, identifying root causes and implementing effective solutions.
Coordinate hardware upgrades and replacements as needed.
Document all support requests in a ticketing system, ensuring accurate and thorough records of user issues and resolutions.
Set up and manage network infrastructure, including routers, switches, and firewalls.
Monitor network performance, resolve connectivity issues, and implement security protocols.
Install, configure, and maintain server hardware and software.
Install, configure, and maintain Linux servers and workstations.

Act as the primary point of contact for employee IT support requests.
Diagnose and resolve hardware, software, and network-related issues.
Escalate unresolved technical problems to the appropriate internal teams or vendors.
Manage and update a helpdesk ticketing system to track support requests.
Provide basic IT guidance, training, and documentation to end-users .
Implement routine endpoint patch management and maintain compliance.
Enforce security protocols to safeguard organizational data and systems.
Generate and maintain reports on system health, security, and compliance metrics.
Collaborate with other IT teams to support infrastructure and business needs.
Translate technical concepts clearly for non-technical stakeholders.

Qualifications & Skills:

Bachelor s degree in Information Technology, Computer Science, or a related field.
(Relevant experience or certifications may substitute for formal education.)
1 2 years of experience in IT support, system administration, or related roles.
Strong knowledge of IT asset management practices and tools
Familiarity with vendor billing cycles, documentation, and process management.
Hands-on experience with helpdesk platforms and ticketing systems.
Solid understanding of networking fundamentals and internet services.
Proficient in Microsoft Office Suite and Google Workspace.
Strong analytical, communication, and organizational skills .

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