Install, configure, and maintain desktop systems, laptops, printers, and other IT hardware.
Perform routine network monitoring and troubleshooting to ensure smooth operations.
Manage user accounts, permissions, and access controls across systems.
Provide first-level support for hardware, network, and connectivity issues.
Assist in setting up and maintaining LAN, WAN, Wi-Fi, and VPN connections.
Maintain inventory of IT assets and ensure timely upgrades/replacements.
Ensure timely installation of security patches and antivirus updates.
Configure and manage G-Suite/Gmail accounts for new and existing users.
Configure and support Time Champ application for employee usage and access.
Support IT infrastructure during internal or client project requirements.
Document processes, issues, and resolutions for future reference.
Escalate critical issues to senior IT staff or vendors when necessary.

Technical Skills Required

Strong knowledge of Windows and Linux operating systems.
Understanding of LAN/WAN technologies, TCP/IP, DNS, DHCP, and VPN.
Hands-on experience in installing, configuring, and troubleshooting hardware (desktops, laptops, routers, switches, printers).
Familiarity with Active Directory, Group Policy, and user management.
Proficiency in G-Suite/Gmail administration and configuration.
Experience with Time Champ configuration and troubleshooting for users.
Basic understanding of firewall management and network security.
Knowledge of backup and restore procedures.
Exposure to cloud environments (AWS/Google Workspace) will be an added advantage.
Ability to diagnose and resolve hardware, software, and networking issues effectively.

Non-Technical Skills Required

Strong problem-solving and analytical thinking abilities.
Good verbal and written communication skills.
Ability to work under pressure and manage multiple priorities.
Proactive approach with a strong sense of ownership.
Good time management and organizational skills.
Team player with the ability to collaborate across departments.
Willingness to learn and adapt to new technologies.
Customer-focused mindset with patience and empathy in handling end-user issues.

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