Decisive, dynamic, and capable of delivering to a high standard level of support, able to work with/under any constraints that may be in place.
Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction.
Strong troubleshooting and communications skills are an absolute necessity
Capable of adjusting their approach for the varied staff supported
Process oriented with great attention to detail.
Responsibilities (Other duties may be assigned.) - Working from both the FINEOS Bengaluru office and from home, this role is very much "hands on" and will comprise mainly systems and software support and administration across multiple FINEOS sites.
- Responsible for overseeing vendor relationships and managing local logistics operations to ensure timely and cost-effective delivery of FINEOS hardware as required.
- Although the role will be primarily focused on 1st and 2nd line support the ideal candidate should also be proficient in M365 with extensive knowledge in the management of various communications platforms (Exchange Online, Teams, OneDrive, SharePoint, CoPilot)
- Experience in the management of Azure and EntraID, Azure Virtual Desktop, Enterprise Applications, Intune/Autopilot is absolutely essential.
- The role requires significant problem-solving skills which will involve liaising with internal and / or support personnel and with other organizations such as customers and suppliers.
- Proven experience of working with Windows and Backoffice applications including (but not limited to) Windows Server 2012 / 2016 / 2019 / 2022 / 2025, Active Directory administration, Windows 10/11 desktop troubleshooting, Office365 suite, Printing, IP networking basics.
- The role will entail significant direct interaction with FINEOS staff worldwide and requires the ability to deal with support issues in a timely, professional and courteous manner.
- Part of the role requires working within a VMware virtual environment and the ideal candidate should have experience of VMware 7 (and above).
- The ideal candidate will be able to demonstrate active participation and input into various IT projects over their career thus far.
Education and/or Experience - Ideally the candidate must have at least 4-5 years relevant experience in supporting and troubleshooting mainly Microsoft products / operating systems.
- Proven problem-solving ability in IT support including hardware, software and networking is essential.
- Exceptional organizational and interpersonal skills required.
- Strong analytical skills
- Excellent verbal and written communication skills.
- Ability to speak the English language proficiently, both verbally and in writing
- Ability to work with minimal supervision and on one s own initiative, as well as being an active and contributing part of a team.
- Ability to pick up new concepts quickly.
- Proven time management skills and ability to meet tight deadlines.
- Must be self-motivated and enthusiastic.
- Information Technology Industry certification a distinct advantage e.g. Microsoft, Cisco, RedHat, VMware, etc.
Knowledge, Skills and Abilities Technical Requirements: You will have experience of most of the following: - Win 10 / Win 11 - Desktop
- 2016 / 2019 / 2022 / 2025 Server / Microsoft AD, DNS, DHCP management
- Familiarity with Linux / Apple / Android systems and related technologies
- Experience of the full Microsoft 365 suite and overall management essential (to include underlying security principles)
- o Experience of Exchange / M365 / EntraID end user administration essential
- Server / Laptop hardware troubleshooting & configurations
- o Experience with DELL hardware preferred.
- o SAN / NAS experience
- SCCM / WSUS / AutoPilot / InTune management
- Security
- o Manage and maintain security policies and procedures to safeguard systems and data.
- o Address vulnerabilities and ensure systems comply with best practices and regulations.
- o Corporate Antivirus / EDR management
- o ISO27001 / SOC2 experience
- Azure Technology stack
- Backup procedures and related methodologies with a working knowledge of Commvault desirable.
- Ability to Automate and Script procedures (PowerShell, CLI, PowerCLI)
- Experience with various networking technologies (Routers, Firewalls, Switches, VPN, Wi-Fi Networks)
- VMware / Hyper-V virtualization experience
- Knowledge / experience of VoIP Technologies (preferably Microsoft Teams)
- Knowledge of Unix /Linux desirable
- Proficiency in using AI tools to enhance work processes and support informed decision-making is essential, with strict adherence to the organisation s security, data protection, and ethical use policies
