Work from Office
Full Time
Manager for the purpose of handling process related issues, reporting performance, escalations, clarifying concerns, seeking support and monthly evaluation of performance
Client trainers, SMEs and Operations.
Escalations at the client end for the purpose of seeking clarifications & answering queries
Bachelors degree
Essential Functions
Perform first level review of work performed by the team
Perform month end close tasks.
Supervise performance of the team to ensure Client Deliverables are met. Communicate to Client SMEs for any process related issues, escalations, clarifying concerns. Report to Client SMEs performance metrics for the process
EXL
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