Sutherland Hiring || Flight Operations specialist

Role & responsibilities

• EU 261 Assessment

  : Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.

• Evidence Gathering

  : Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports,
• , ATC communications, maintenance records).

• Operational Analysis

  : Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.

• Stakeholder Coordination

  : Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.

• Regulatory Compliance

  : Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.

• Proactive Claims Handling

  : Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.

Preferred candidate profile

• Background in

  airline operations

  , such as

  flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination

  .
• Familiarity with

  aviation regulations

  (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
• Strong understanding of

  airport operations

  , including

  passenger handling, fueling, crew duty regulations, and airworthiness requirements

  .
• Ability to interpret

  aviation weather data, flight delay codes, technical logs, and incident reports

  .
• Experience with

  flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing)

  .
• Knowledge of

  airline disruption management

  , including

  recovery strategies and compensation policies

  .
• Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.

Any graduate with IATA certificate or Diploma in Aviation

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