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Sustainability & Climate Client Services Specialist

Sustainability & Climate Client Services Specialist

MSCI Services

2 - 5 years

10 - 14 Lacs

mumbai

Posted:6 hours ago| Platform:

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Skills Required

service delivery cvs client servicing consulting issue resolution research client management recruitment salesforce investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

First point of contact for general queries directed to client services by phone, email or online case management

Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce

Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice

The successful candidate will work closely with Service Delivery, Client Consultants, Sales and their Client Service colleagues across EMEA

Achieve an appropriate understanding of MSCI Sustainability Research Solutions

Become proficient at resolving MSCI Sustainability Research client questions and issues for specific case types

Liaise with other MSCI departments to ensure all clients requests/inquiries are managed appropriately

Maintain accurate records in Salesforce of client contact details and conversations, including cases, and emails

Liaise with service delivery teams to optimize client experience

Work on projects associated with product testing and liaise with cross-functional teams across regions

Your skills and experience that will help you excel

2-5 years of work experience in Client Service function (Sustainability & Climate consulting would be preferred)
Bachelor s degree required , MBA or Master s Degree preferred
Strong interest in Sustainability and how these factors impact the investment process
Must be attentive to detail with a willingness to learn and grow per the business goals
Must have an appreciation for diverse cultural norms and styles
Prior knowledge of MSCI products and experience of a client facing role (preferred)

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