Survey Admin

We are seeking a talented individual to join our Core Products Delivery Team under the Clients Solutions Business Unit at Mercer Consulting. This role will be based in Global Capability Centre at Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. The job entails the performance of all Consulting Support nature activities that the Career Product Consultants perform in day-to-day business, which may not lead to direct revenue generation/ business development. These activities would include, client solicitation and follow-up, order entry issues/resolution, explain survey methodology to clients, resolving client issues with respect to survey access on Mercer Tool & Applications, etc. This job would help in freeing up the consultants so that they can focus on Business Development, Client Relationship & Sales

We will count on you to:

• Develop deep understanding of compensation & benefits survey benchmarking business, methodology and deliver the same to clients
• Suggests ways and means to enhance the support in data collection and survey participation • Help build data validations (data query resolution) of the data submitted by clients
• Support clients in resolving Mercer tools & applications related issues
• Deliver Exceptional Service: Proactively address client inquiries and concerns, ensuring a high level of satisfaction and trust in our services.
• Communicate Effectively: Clearly articulate information to clients and internal teams, ensuring everyone is aligned and informed.
• Problem Solve: Identify issues and provide solutions quickly and efficiently, demonstrating resourcefulness and initiative.
• Collaborate: Work closely with consulting teams to ensure client expectations are met and exceeded, fostering a team-oriented environment

What you need to have:

• Education: Bachelors/Post graduate degree
• Experience: Minimum of 2 years of experience in client support, consulting, or a similar role.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and team members.
• Interpersonal Skills: Focus on client satisfaction and service excellence.
• Problem-Solving Abilities: Demonstrated ability to identify issues and develop effective solutions in a timely manner.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Team Player: Ability to work collaboratively in a team-oriented environment, contributing to a positive workplace culture.

What makes you stand out?

• Client-Centric Mindset: You have a genuine passion for helping clients succeed and a track record of going above and beyond to meet their needs.
• Proactive Problem Solver: You thrive in dynamic environments and can anticipate client challenges, offering solutions before issues arise.
• Exceptional Communicator: Your ability to communicate complex information clearly and concisely sets you apart, ensuring clients feel informed and valued.
• Team Collaboration: You work effectively within teams, contributing positively to group dynamics and supporting colleagues to achieve common goals.
• Attention to Detail: Your meticulous nature ensures that all client interactions and documentation are accurate and thorough, minimizing errors and enhancing service quality.
• Continuous Learner: You are committed to personal and professional growth, actively seeking opportunities to expand your knowledge and skills in the consulting field.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.