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Job Expired: This job listing has expired.

Support_Trainee

Haqdarshak Empowerment Solutions

3 - 5 years

|

0 - 1 Lacs

Posted:8 months ago| Platform:

Apply

Skills Required

Root cause analysis Application support Monitoring tools Scalability Standard operating procedures Problem management Management Troubleshooting System monitoring Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support : Provide timely and efficient support for internal and external applications, addressing issues, incidents, and user queries to ensure optimal performance and functionality.
Platform Support : Manage and troubleshoot platform-related issues, ensuring the platformavailability, reliability, and scalability.
Technology Support : Assist with the configuration, maintenance, and troubleshooting of technology tools, environments, and systems.
Incident & Problem Management : Identify, log, and prioritize incidents. Work with cross-functional teams to resolve issues, root cause analysis, and prevent recurrence.
System Monitoring : Monitor application performance, platform stability, and system health using monitoring tools, and proactively address issues before they impact users.
Collaboration : Work closely with development, operations, and other technical teams to troubleshoot, resolve, and improve system functionality and performance.
Documentation : Create and maintain knowledge base articles, technical documentation, and standard operating procedures for common issues and processes.
User Training & Support : Provide training and assistance to users, ensuring they understand the platforms and applications they use.

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Haqdarshak Empowerment Solutions

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