Support Technician

Role Overview: As a Front Desk Assistant at SAGAR Group's Head Office in Kalanki, Kathmandu, Nepal, you will play a crucial role in providing technical support to end users. Your primary responsibilities will include installing, configuring, and maintaining computer systems, printers, CCTV, projectors, and other devices. Additionally, you will troubleshoot hardware and software issues, assist with customer support projects, and ensure compliance with company policies and security standards. Key Responsibilities: - Provide technical assistance and support to end users. - Install, configure, and maintain computer systems, printers, CCTV, projectors, and other devices. - Troubleshoot hardware and software issues. - Assist with customer support projects under senior staff guidance. - Perform routine maintenance tasks. - Help manage customer support asset inventory. - Respond to user inquiries and resolve technical problems. - Collaborate with team members to escalate complex issues. - Stay updated on technological developments. - Track and document support tickets and resolutions. - Assist with video conferencing and communication tools. - Participate in on-call rotation for after-hours support if required. Qualifications Required: - Education: Completed +2 or currently pursuing a bachelor's degree. - Experience: Minimum 6 months of relevant experience. Note: To apply for this position, please send your CV to join@sagarnetwork.com by 11th April 2025. Role Overview: As a Front Desk Assistant at SAGAR Group's Head Office in Kalanki, Kathmandu, Nepal, you will play a crucial role in providing technical support to end users. Your primary responsibilities will include installing, configuring, and maintaining computer systems, printers, CCTV, projectors, and other devices. Additionally, you will troubleshoot hardware and software issues, assist with customer support projects, and ensure compliance with company policies and security standards. Key Responsibilities: - Provide technical assistance and support to end users. - Install, configure, and maintain computer systems, printers, CCTV, projectors, and other devices. - Troubleshoot hardware and software issues. - Assist with customer support projects under senior staff guidance. - Perform routine maintenance tasks. - Help manage customer support asset inventory. - Respond to user inquiries and resolve technical problems. - Collaborate with team members to escalate complex issues. - Stay updated on technological developments. - Track and document support tickets and resolutions. - Assist with video conferencing and communication tools. - Participate in on-call rotation for after-hours support if required. Qualifications Required: - Education: Completed +2 or currently pursuing a bachelor's degree. - Experience: Minimum 6 months of relevant experience. Note: To apply for this position, please send your CV to join@sagarnetwork.com by 11th April 2025.