Support Specialist L3

Role: Support Specialist L3

Location: India

About the Operations Team

Includes the activities, processes and practices involved in managing and maintaining the operational aspects of an organization’s IT infrastructure and systems. It focuses on ensuring the smooth and reliable operation of IT services, infrastructure components and supporting systems in the Data & Analytics area.

Duties Description:

Provide expert service support as L3 specialist for the service.

Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.

Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.

Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.

Problem corrective action plan proposals.

Deploying bug-fixes in managed applications.

Gather requirements, analyze, design and implement complex visualization solutions

Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.

Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.

Provide technical feedback and mentoring to teammates

Requirements:

• Willing to work either ASIA, EMEA, or NALA shift
• Strong problem-solving, analytical, and critical thinking skills.
• Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
• Extensive experience with SQL, T-SQL, PL/SQL Language – includes but not limited to ETL, merge, partition exchange, exception and error handling, performance tuning.
• Experience with Python/Pyspark mainly with Pandas, Numpy, Pathlib and PySpark SQL Functions
• Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy).
• Experience with Azure Data Services - Databricks and Data Factory
• Understands the operation of ETL process, triggers and scheduler
• Logging, dbutils, pyspark SQL functions, handling different files e.g. json
• Experience with Git repository maintenance and DevOps concepts.
• Familiarity with building, testing, and deploying process.
• Nice to have:
• Experience with Control-M (if no experience, required to learn on the job)
• KNIME
• Power BI
• Willing to be cross-trained to all of the technologies involved in the solution

We offer:

• Stable employment.

  On the market since 2008, 1300+ talents currently on board in 7 global sites.

• “Office as an option” model.

  You can choose to work remotely or in the office.

• Flexibility regarding working hours and your preferred form of contract.

• Comprehensive online onboarding program with a “Buddy” from day 1.

• Cooperation with top-tier engineers and experts.

• Unlimited access to the Udemy

  learning platform

  from day 1.

• Certificate training programs.

  Lingarians earn 500+ technology certificates yearly.

• Upskilling support.

  Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.

• Grow as we grow as a company.

  76% of our managers are internal promotions.

• A diverse, inclusive, and values-driven community.

• Autonomy to choose the way you work.

  We trust your ideas.

• Create our community together.

  Refer your friends to receive bonuses.
• Activities to support your

  well-being and health.

• Plenty of opportunities to donate to charities and support the environment.

If you are interested in this position, please apply on the link given below.

Application Link