Support Project Manager

The Support Project Manager will closely collaborate with all Project teams, implementation, and delivery teams to ensure timely rollout of all functionalities with high quality. It is crucial to prioritize the well-being of the teams while maintaining a focus on process efficiency and repeatability. The role involves managing the transition of new technologies and features, integrating multiple support projects/programs, and providing data, analysis, and reporting to internal stakeholders and PMO management. The Support Project Manager will also handle data integration for reporting, trend analysis, resource forecasts, project prioritization, status reports, and executive briefings. Flexibility in working shifts, including night shifts, is required. Previous experience in managing L2 support projects and a strong grasp of incident handling processes are essential. The successful candidate will develop strategic planning schedules, support project management in cost and schedule management, performance measurement, forecasting, and variance analysis. Identifying cost-saving opportunities, implementing savings programs, applying appropriate metrics for maintenance releases control, and managing the overall support process within the Tagit master process are key responsibilities. Additionally, the Support Project Manager will support the PMO team in defining corporate processes. Qualifications for this role include more than 10 years of experience, with 6 to 8 years in successful support program/project management within the digital Banking or FSI sector. The ideal candidate should possess exceptional problem-solving, presentation, and leadership skills. They should have the ability to comprehend, analyze, and effectively communicate complex information to various organizational levels, including senior management. Strong analytical abilities, facilitation skills, communication skills, sound judgment, and decision-making capabilities are necessary. Possessing PMP certification and Scrum Certification would be advantageous.,