Support Executive

Job Description

Designation: Support Executive Qualification: IT Industry related bachelor’s degree Shift Timings: Rotational Shift from Monday to Sunday. Requirements: ·1+ year experience in technical support/technical help desk position/QA Engineer or Jr. DBA· Used to work with Microsoft environment, ticketing systems and Azure devops boards.· Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders, as well as the capacity to work effectively with cross-functional teams.· Experience in IoT, API and/or IR in retail concepts/processes is a plus· Familiarity with various types of CRM software· Confidence in presenting reports and training materials Skill sets/Experience we require: · Excellent skills in troubleshooting and debugging· Fluent in speaking and writing English· Excel – Intermediate level (Advanced is a plus) · SQL Server and DataBase DML knowledge (Intermediate)Hands-on experience in databases· UAT Testing experience is required· API Testing -Postman experience (Basic)· Python scripting language for automation experience is a plus· Knowledge of data analysis and report creation in Power BI is a plus. Soft Skills: · Effective verbal and written communication skills· Problem-solving skills and a good understanding of how to troubleshoot, replicate, and perform other common activities to fix the issue.· Strong customer-oriented skills, sense of urgency, organizational and conflict management skills.· Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.· Proven ability to learn new technologies quickly.· Comfortable in a fast-paced environment and motivated by complex technical and business challenges . Job Description: · Excellent in Analytical & Presentation Skills · Have knowledge of utilizing ticketing tools and knowledge base documentation· Good Technical and Communication skills and ability to articulate technical issues.· Analyse and resolve complex issues without oversight.· Act as a technical support executive to drive customer satisfaction.· Deeply analyse queries and resolve issues related to relevant systems and aspects, including Databases, API, etc.· Constantly looking for ways to improve processes.· Implementing new initiatives and innovative ideas· Ensure that SLA is met at the required standard of quality. · Build and maintain technical documentation (Troubleshooting guides, FAQs, Tutorials, etc)· Identify and report bugs to developers, and work with DevOps to fix tech problems.· Share gained knowledge across the team. · Ensuring adherence to all company approved policies and procedures. Who you are. - Customer-oriented mindset.- Take problems as growing opportunities.- Great communication and interpersonal skills, as well as organizational skills.- Fluent in English is mandatory (verbal and written).- Fond of multicultural environments Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person