Support Executive

DK Infoway

1 - 3 years

1 - 2 Lacs

surat

Posted:22 hours ago| Platform: GlassDoor logo

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Skills Required

support software resolve chat development testing maintenance word excel

Work Mode

Remote

Job Type

Full Time

Job Description

Full job description:-

Only Surat candidates can apply. The ideal candidate will have 1-3 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.

Roles & Responsibilities:-

Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.
Self-motivated and be team player.
Maintain policies and procedures when working with clients and provide appropriate information.
Document customer interactions and resolutions accurately in the ticketing system.
Collaborate with the development team to identify and resolve complex technical issues.
Conduct software testing and provide feedback to the development team.
Assist in the creation and maintenance of knowledge base articles and user guides.
Stay up-to-date with the latest software updates and enhancements.
Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment

Work Location: In person

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