Support Executive

Univariety

2 - 3 years

2 Lacs

hyderābād

Posted:10 hours ago| Platform: GlassDoor logo

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Skills Required

support service crm surveys reports communication collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

We’re looking for a proactive and customer-focused professional to join our team as a Customer Service Executive. The role involves handling customer queries, coordinating with internal teams, and ensuring a seamless service experience.

Key Responsibilities

Register and manage customer complaints efficiently.
Coordinate with the sales team and other departments to ensure timely resolutions.
Maintain strong relationships with internal and external stakeholders.
Update case comments and feedback in the CRM system.
Conduct customer satisfaction surveys and prepare reports as needed.
Handle customer enquiries via email, phone, and WhatsApp.
Engage with clients regularly to identify cross-sell and upsell opportunities.

Skills & Requirements

Strong customer service mindset and communication skills.
Ability to multitask and manage priorities in a fast-paced environment.
Collaborative team player with a disciplined work approach.
Proficient in MS Office; CRM experience preferred.
Good geographical knowledge (States/UTs).
2–3 years of relevant customer service experience.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Internet reimbursement
Life insurance

Work Location: In person

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