Support Executive

As a Support Executive (Fresher), your role will involve assisting customers in resolving issues through email and phone support. This is a great opportunity to kickstart your career in the IT and customer support domain. Key Responsibilities: - Respond promptly to customer queries via email and phone calls. - Handle and resolve customer issues and complaints effectively. - Maintain detailed documentation of issues and their resolutions. - Collaborate with senior support engineers for complex or escalated cases. Qualification Required: - Any graduate can apply for this position. - A bachelor's degree in computer science or information technology is preferred. - Final-year students waiting for their results are also welcome to apply. In addition to your academic qualifications, you should possess the following skills: - Excellent verbal and written communication skills. - Strong problem-solving and multitasking abilities. - A customer-focused approach with a desire to learn and progress. - Ability to follow instructions and thrive in a team environment. The company offers benefits such as cell phone reimbursement, leave encashment, paid sick time, provident fund, and the option to work from home. Please note that this is a full-time, fresher, permanent position with the requirement to work in person at the specified location.,