Posted:1 day ago|
Platform:
On-site
Full Time
Job Description – Support Executive
Position: Support Executive
Location: Gurugram
Employment Type: Full-Time
⸻
About the Role
We are looking for a dedicated Support Executive to handle customer queries, provide product assistance, and ensure excellent customer experience. The role requires patience, problem-solving, and a customer-first approach.
⸻
Key Responsibilities
Respond to customer queries via calls, chats, and emails.
Provide product knowledge, troubleshooting, and technical support.
Log and track issues, ensuring timely resolution.
Escalate unresolved issues to higher support teams as needed.
Maintain customer satisfaction by delivering professional and empathetic service.
Collect and share customer feedback to improve product and service quality.
⸻
Requirements
0–2 years of experience in customer support (freshers welcome).
Excellent verbal and written communication skills.
Problem-solving ability with patience and empathy.
Night shift only
Language preferences- English with very good communication skills
Bilingual (English + Spanish)
Bilingual (English + Punjabi
⸻
What We Offer
Competitive salary with performance bonuses.
Comprehensive training and growth opportunities.
Supportive team environment.
Chance to build a career in customer success and service.
Job Type: Full-time
Pay: ₹25,000.00 - ₹50,000.00 per month
Work Location: In person
Kinexa IoT Pvt Ltd
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