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Support Executive

Support Executive

DK Infoway

1 - 3 years

1 - 2 Lacs

surat gujarat

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Full job description

Position: Technical Chat Support Executive
Experience: Fresher / Exp

Location: Surat

We are looking for a Technical Chat Support Executive to assist customers via online chat and provide solutions to technical queries. The role requires good communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

Handle customer queries through live chat, email, or ticketing system.
Provide step-by-step technical guidance to resolve issues related to products/services.
Escalate unresolved issues to the appropriate team.
Maintain accurate records of customer interactions.
Ensure timely responses while maintaining high customer satisfaction.
Stay updated on product features, updates, and troubleshooting methods.

Required Skills:-

1-3 years of experience in a customer support role or similar.
Strong problem-solving skills with the ability to think quickly and make sound decisions.
Basic technical knowledge (computers, internet, mobile apps, troubleshooting).
Ability to multitask and work under pressure.
Customer-centric attitude with problem-solving mindset.
Willingness to learn and adapt quickly.
Maintain accurate records of interactions in the CRM or internal dashboard.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment

Work Location: In person

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