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Jobs in noida sector 16
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IMTS
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Support Executive

Support Executive

0 years

|

0 Lacs

noida sector 16 noida uttar pradesh

Posted:1 day ago| Platform: Indeed logo

Apply

Skills Required

support communication training excel auditing

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Listen to and review support calls (inbound & outbound) for quality checks.
Evaluate agents on communication, process adherence, and problem-solving.
Document errors, improvement areas, and provide structured feedback.
Assist in preparing daily/weekly quality reports.
Work with team leads to recommend improvements in customer handling.
Support training and process improvement initiatives.

Requirements:

Graduate/Final-year student (any discipline).
Excellent communication and listening skills.
Basic knowledge of MS Excel/Google Sheets for reporting.
Analytical mindset with attention to detail.
Interest in call auditing, customer support, and process improvement.

What We Offer:

Real-time exposure to Call Quality and Support Operations.
Training and mentorship from senior Quality Analysts.

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule
Leave encashment

Location:

Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

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