As an Executive - Customer Service, you will be responsible for communicating with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on the phone and negotiating for overdue payments on behalf of the client. Key Responsibilities  Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.  Able to manage difficult customer issues while working in a fast-paced environment  Determine the reason for delinquency and the best course of action to assist our Borrowers.  Engage our consumers with the highest level of respect and dignity.  Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.  Communicate professionally and regularly with leadership and peers on the status of accounts, escalations in accordance with established standards.  Ensure all accounts in assigned lists are managed accurately and timely manner.  Calls are majorly outbound, and over a period of time, move to a blended (inbound/outbound) environment. Accounts are early/mid/late-stage defaults, return payments, first payment defaults, and work date follow-up assignments About Company: At Japheth LLP, we are more than just a business entity; we are a vibrant and dynamic conglomerate that embodies the spirit of innovation and excellence. Japheth LLP is a new company with a leadership team that brings a combined experience of 30 years. Their goal is to establish Japheth LLP as a leader in their industry. Show more Show less

About the job: As an Executive - Customer Service, you will be responsible for communicating with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on the phone and negotiating for overdue payments on behalf of the client. Key Responsibilities: 1. Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. 2. Able to manage difficult customer issues while working in a fast-paced environment 3. Determine the reason for delinquency and the best course of action to assist our Borrowers. 4. Engage our consumers with the highest level of respect and dignity. 5. Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. 6. Communicate professionally and regularly with leadership and peers on the status of accounts, escalations in accordance with established standards. 7. Ensure all accounts in assigned lists are managed accurately and timely manner. 8. Calls are majorly outbound, and over a period of time, move to a blended (inbound/outbound) environment. 9. Accounts are early/mid/late-stage defaults, return payments, first payment defaults, and work date follow-up assignments Who can apply: Only those candidates can apply who: Salary: ₹ 3,50,000 - 5,00,000 /year Experience: 0 year(s) Deadline: 2025-06-27 23:59:59 Other perks: Cab/Transportation facility, Health Insurance Skills required: English Proficiency (Spoken) and English Proficiency (Written) Other Requirements: 1. IT graduates and MBA are not required. 2. Commerce, Arts, and other degrees preferred. 3. Exceptional communication is required. 4. Job location - Kharadi 5. Good written and oral communication skills. 6. Third-party collections experience preferred (Medical or Telecom) 7. Undergraduates are welcome. 8. Immediate joiners preferred About Company: At Japheth LLP, we are more than just a business entity; we are a vibrant and dynamic conglomerate that embodies the spirit of innovation and excellence. Japheth LLP is a new company with a leadership team that brings a combined experience of 30 years. Their goal is to establish Japheth LLP as a leader in their industry.