Customer Service Executive in Pune

Job Description

As an Executive - Customer Service, you will be responsible for communicating with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on the phone and negotiating for overdue payments on behalf of the client. Key Responsibilities  Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.  Able to manage difficult customer issues while working in a fast-paced environment  Determine the reason for delinquency and the best course of action to assist our Borrowers.  Engage our consumers with the highest level of respect and dignity.  Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.  Communicate professionally and regularly with leadership and peers on the status of accounts, escalations in accordance with established standards.  Ensure all accounts in assigned lists are managed accurately and timely manner.  Calls are majorly outbound, and over a period of time, move to a blended (inbound/outbound) environment. Accounts are early/mid/late-stage defaults, return payments, first payment defaults, and work date follow-up assignments About Company: At Japheth LLP, we are more than just a business entity; we are a vibrant and dynamic conglomerate that embodies the spirit of innovation and excellence. Japheth LLP is a new company with a leadership team that brings a combined experience of 30 years. Their goal is to establish Japheth LLP as a leader in their industry. Show more Show less