Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Respond promptly and professionally to customer queries via phone, email, chat, or other communication channels.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams.
  • Maintain accurate records of interactions, complaints, and resolutions in CRM systems.
  • Provide product/service guidance and support to customers to ensure a seamless experience.
  • Collaborate with internal teams to improve processes, enhance customer satisfaction, and reduce recurring issues.
  • Monitor customer feedback and assist in identifying areas for service improvement.

Required Skills & Qualifications:

  • Bachelor’s degree or equivalent; relevant work experience may be considered.
  • Strong communication skills (written and verbal) with a professional demeanor.
  • Problem-solving mindset with the ability to handle challenging situations calmly.
  • Basic computer literacy and familiarity with CRM or support software.
  • Team player with a customer-first attitude and attention to detail.

Preferred:

  • Experience in fintech customer support.

What We Offer:

  • Opportunity to work in a collaborative, fast-paced environment.
  • Learning and growth opportunities.
  • Competitive compensation and benefits package.

Job Type: Full-time

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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