Support Executive

Desired Competencies (Technical/Behavioral Competency)
Primary Skills Responsibilities Should Be:

• Perform patching and upgrades for AIX, VIOS, and HMC, including firmware updates, to ensure system stability, security, and alignment with the latest standards and hardware requirements.
  • Oversee and manage VIOS, including resource allocation to LPARs, shared storage pool management, network configuration, and virtual device management.• Perform regular system health checks and maintenance of VIOS environments, ensuring optimal performance and minimizing downtime for virtualized workloads.• Manage LPAR creation, resource allocation, and optimization within AIX/VIOS environments to meet performance and scalability needs.• Automate routine system administration tasks, including backups, monitoring, and performance tuning, using shell or Python scripts to streamline operations.• Ensure system security and compliance by applying patches, managing access controls, and monitoring for vulnerabilities in AIX and VIOS environments.• Handle firmware upgrades on IBM Power Systems, addressing hardware-related issues and ensuring compatibility with existing systems.• Perform regular BAU activities, including system health monitoring, log analysis, disk space management, and storage allocation to ensure smooth operations.• Provide daily support and troubleshooting for AIX, VIOS, and HMC systems, resolving tickets and ensuring adherence to service level agreements (SLAs).• Collaborate with cross-functional teams, such as storage and network teams, to ensure smooth integration and operation of AIX systems in the broader infrastructure.• Maintain up-to-date system documentation, including configurations, troubleshooting steps, and operational procedures to support business continuity.• Respond promptly to critical incidents, performing root cause analysis and implementing solutions to prevent recurrence.