Support Executive – HR Analytics

About the Role:

We are launching a multi-platform HR Analytics program covering tools like Excel, Google Sheets, Power BI, Python, and more. To help learners make the most of the program, we are looking for a full-time Support Executive who is passionate about technology, eager to learn, and committed to delivering a great learning experience.

As the first point of contact for our learners, you’ll handle queries, provide guidance, and work closely with internal experts to ensure smooth learning outcomes for our participants.

Key Responsibilities:

• Act as the first point of contact for all learner queries via call, email and chat.
• Resolve basic technical and conceptual doubts related to the HR Analytics platforms (Excel, Power BI, Google Sheets, etc.).
• Escalate complex technical issues to subject matter experts and track for timely resolution.
• Maintain a live FAQ document and help in building a learner helpdesk resource base.
• Assist learners in accessing course material, completing assignments, and building HR dashboards.
• Identify common learning roadblocks and suggest improvements in content or learner support flow.
• Regularly update internal tracking systems for query logs, response times, and satisfaction levels.
• Collaborate with the content and course delivery team to ensure alignment between learner queries and course objectives.
  

Who You Are:

• You have 1–3 years of experience in support, education, operations, or HR tech.
• You are

  comfortable using

  tools like Excel, Google Sheets, Power BI, or any one analytics platform.
• You are eager to

  learn

  new tools like Tableau, R, Python, etc. and grow with the role.
• You are a

  strong communicator

  (written and verbal), fluent in English.
• You are tech-savvy, organized, and enjoy solving problems and helping people.
• Bonus if you have previously worked in an EdTech or HRTech company.
  

What We Offer:

• A full-time learning-oriented role in one of India’s most innovative HR tech initiatives.
• Access to all premium HR Analytics courses (worth INR 50,000+) for your personal upskilling.
• Attractive Monthly salary along with extraordinary incentive structure.
• A supportive and collaborative environment where you’ll work directly with the founder and course creators.
  

To Apply:

“Why you're a great fit for this role”

Subject: Application – Support Executive (HR Analytics)