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Support Engineer1

Support Engineer1

Blue Yonder

2 - 3 years

9 - 13 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

performance tuning erp application support sap rdbms consulting dbms oracle technical support product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview :

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work
Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

Scope:

Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals.
Needs to work with cross functional teams including Product Development, Consulting and Support services.
Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our current technical environment:

Software: Blue Yonder PMM / Merch Ops
Cloud Architecture: MS Azure / Private Cloud
Frameworks/Others: PL/SQL, RDBMS ,
Frontend - ReactJS , NodeJS

What you ll do:

Understand the implemented solution/ products
Analyze the issues, identify Root cause and find the permanent solution to any problem
Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
Adheres to SLA based on the severity of the customer cases.
Complete the product certification courses assigned.
Document the learning and building the knowledge content
Provide early visibility and mitigation to technical challenges through the journey.
Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
Should collaborate with Solution/Technical architect(s) to stabilize the system
Enhance/Change the design based on new business requirements by the customer
Single Point of contact for all customer requests for the designated solution
Manage/Support new roll outs/deployments and handle change requests/enhancements
To improve various KPIs for the customer
Expected to work in night shifts and provide OOH support to facilitate 24x7 customer support

What we are looking for:

Expected to work in Complete Night Shift (10 PM - 6 AM) and provide OOH support to facilitate 24x7 customer support
Bachelor s degree minimum 2 to 3 years of experience in Product Support / Implementation support.
Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
Skill set and availability requirements as per the organizations needs
Hands on experience in implementing / supporting for Retail Host (PMM , Oracle , SAP ) products for multiple customers.
Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
Deep understanding of Customer business and processes
Blue Yonder Retail Solutions Experience is a plus
Worked on other Retail Host software from Oracle , Retek, SAP
Knowledge in performance tuning techniques is added advantage.
Understanding and experience with the technical requirements for the product line assigned.
Strong capability in cloud operational activities as per the requirements of concerned solution
Understanding of various technical platforms and infrastructures.
Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.
Works with appropriate parties to ensure issues are resolved.

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Supply Chain Management/Technology

Scottsdale

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Support Engineer1