Support Engineer - IV

Job Description

- 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings Are you excited by providing solutions that are focused on business optimizations? If so, please come and talk to us! We are the GroceryX organization within the Worldwide Grocery Stores Tech (WWGST) organization. Our vision is to create the most-loved online grocery shopping experience that empowers every customer to achieve any grocery mission. We bring this vision to life by building and enabling consistent, convenient, snappy online grocery shopping experiences that make it easy for customers to find and get their groceries how and where they want to. We are seeking an experienced Support Engineer who can combine hands-on development work with system troubleshooting and optimization. This dynamic role bridges the gap between traditional software development and system support, requiring someone who can both write code and diagnose complex technical issues. The ideal candidate will serve as a key technical resource, responsible for maintaining system stability while driving continuous improvements through code development. You will work at the intersection of development and operations, identifying systemic issues and implementing long-term solutions rather than just quick fixes. Key job responsibilities Develop and maintain software solutions to address recurring technical issues Investigate and resolve complex technical problems in existing systems Implement system improvements to prevent future issues Write and optimize code to enhance system performance Create and maintain technical documentation Collaborate with development teams on system upgrades Monitor system health and implement preventive measures Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.