Support Engineer

be the first line of defense for ensuring the reliability, availability, and performance of our databases, services, and trading support systems.

The ideal candidate will possess a strong background in technical support, with a passion for problem-solving and a commitment to excellence.

As a Support Engineer, you will be responsible for:

• Monitor production services and respond quickly to alerts, incidents, and outages to ensure smooth operation and minimal downtime.


• Monitor trading systems and infrastructure.,


• Triage issues across trading support services, databases, and infra; escalate and coordinate with the right owners, and drive root-cause analysis and ensure fixes are implemented for long-term stability.


• Serve as the first line of defense for trading operations.


• Proactively identify, address recurring issues, and build automation to reduce manual intervention.

• Improve observability by enhancing monitoring, logging, and alerting systems.


• Develop and maintain operational runbooks and SLO/SLA metrics.

Requirements :

• Possess a degree in a highly analytical field, such as Engineering, Mathematics, or Computer Science


• Upto 2 years of experience in Python, Shell/Bash scripting.

Experience with Linux and shell online tools

• Hands-on experience with

  databases (SQL, NoSQL)



• Strong problem-solving and analytical skills


• Excellent communication skills


• Ability to remain calm and analytical under production pressure

Good to have:

• Familiarity with monitoring/alerting stacks (Prometheus, Grafana, ELK, etc.)


• Familiarity with distributed messaging (Kafka) and caching systems (Redis)


• Experience with CI/CD pipelines and deployment automation


• Prior experience in a support, SRE, or production engineering role