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Support Engineer, Concessions Tech, Amazon Customer Service

Support Engineer, Concessions Tech, Amazon Customer Service

Amazon

2 years

0 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform:

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Skills Required

support service software engineering resolve troubleshooting maintenance coding java deployment workflow coordination development debugging aws networks onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

Are you interested in joining the team responsible for building some of Amazon’s Customer Service applications and innovating on behalf our customers? Come help us work on world class software for our customers!The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support. In Concessions Tech, we’re focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues, including granting concessions (e.g., refund for a missing item in a shipment) when within policy. This role will directly impact our ability to deliver new experiences that improve the concessions experience. This role requires you to hit the ground running – an ability to learn quickly and work on disparate and overlapping tasks will contribute to success.Key job responsibilities

Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services
Work on operations and maintenance driven coding projects, primarily in Java and Python.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more services or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience
Bachelor's degree in engineering or equivalent
Experience troubleshooting and debugging technical systems

Preferred Qualifications

Experience with AWS, networks and operating systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI HYD 13 SEZJob ID: A3027397

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Support Engineer, Concessions Tech, Amazon Customer Service