Support Engineer

We are looking for a talented Support Engineer to provide Level 1 support and technical assistance to our client's e-commerce and order management platforms.

The ideal candidate will have experience in resolving issues related to e-commerce systems and will work on-site at our client's facility in Gurugram.

This role requires a deep understanding of platforms like Unicommerce and Magento and a commitment to ensuring seamless operations for our client's e-commerce business.

Responsibilities

• On-site support at the client's location in Gurugram, India.
• Provide Level 1 support for e-commerce and order management platforms, including but not limited to Unicommerce and Magento.
• Assist end-users in resolving technical issues, answering inquiries, and troubleshooting problems related to the e-commerce systems.
• Monitor system performance and report any anomalies or irregularities to the relevant teams.
• Collaborate with cross-functional teams to ensure efficient issue resolution and maintain effective communication with stakeholders.
• Document and maintain accurate records of support requests, solutions, and system configurations.
• Contribute to the improvement of support processes and knowledge base documentation.
• Stay updated on platform updates, best practices, and industry trends to provide informed support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 0 to 1 year of experience in Level 0 support activities in e-commerce and order management platforms, with a strong focus on Unicommerce and Magento.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication and interpersonal skills to effectively interact with end-users and colleagues.
• Proficiency in troubleshooting software and hardware issues.
• Knowledge of e-commerce systems and their operations.
• A customer-centric mindset with a commitment to delivering exceptional service.
• Ability to work independently and in a team, adapting to a dynamic and fast-paced environment.
• Willingness to be on-site at the client's location in Gurugram, India.