Support Consultant

• As a Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
• Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
• Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
  

• Effective problem solving skills.
• Well-developed oral and written communication skills.
• Well organised, with the ability to work proactively in a team in a busy environment.
• Experience with using Microsoft Windows and Microsoft office suite.
  

• Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave - 20 days of annual leave, plus public holidays 
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success
  

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