Support Analyst (Mumbai)

3 - 6 years

5 - 7 Lacs

mumbai suburban mumbai (all areas)

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Walk-In Drive Support Analyst | Mumbai

Walk-in Dates:

We are hiring Support Analysts to join our Mumbai team!

Experience Required:

Key Skills & Requirements

Functional & Domain Knowledge

  • Good understanding of E-commerce applications
  • Knowledge of retail business processes (preferred)
  • Understanding of POS operations & inventory management
  • Experience managing customer communication and incident lifecycle
  • Ability to create test plans for incidents requiring L3 fixes
  • Ability to support customers in solution implementation

Technical Skills

  • Strong troubleshooting and root-cause analysis capabilities
  • Basic SQL/database knowledge
  • Ability to extract log files
  • Familiarity with cloud environments

Personality Traits

  • Comfortable working on business applications involving inventory management
  • Strong multi-tasking skills with the ability to track SLAs
  • Performs well under pressure and tight timelines
  • Team player with the ability to work independently when needed

If you are looking to build your career in a fast-paced retail tech environment, walk in and meet us!

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