Support Analyst

Kiya.ai

3 - 6 years

4 - 9 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Script ITIL AutoSys L2 Support Unix Linux Application Support Production Support SQL

Work Mode

Hybrid

Job Type

Full Time

Job Description

Hi Candidates,

Support Analyst (based on Linux/Unix)

Location- Mumbai

Exp- 3+ years

NP- Immediate to 30days

NO RELOCATION

JD

Knowledge and experience with Linux administration, Windows, AIX, WAS, CFT, Autosys and MQ Series
Experience with system scripting
Experience with Service Now ticketing system
Knowledge on any monitoring tools (e.g., Dynatrace, Kibana)
Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
Familiarity with DevOps tools including Gitlab, Ansible, Jenkins.
Expertise in scripting on one of these (e.g., Python, Bash, PowerShell).
Familiarity with containerization technologies (e.g., Docker, Kubernetes).
Experience with any cloud platforms (preferably IBM Cloud).
Understanding of ITIL or similar ITSM frameworks & tools (e.g, ServiceNow, JIRA service management)
Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
Good written and spoken English
Ability to handle the issue autonomously
Measure and identify areas for improving Quality and overall Delivery
Capable of understanding the functionality of the application and work respectively with vigilance
Good Team Player

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