Support Analyst

1) Respond to customer queries in a timely and accurate way via email and possibly phone2) Serve as the primary point of contact for all support communication, both oral and written.

3) Be available to engage with clients on the support phone queue and communicate with team members on status changes.
4) Create and maintain accurate documentation for each support issue.5) Available to actively monitor work queues for proper severity process.

6) Communicate effectively between management and other team members to create an amicable environment.

7) Install and configure proprietary software solutions remotely

8) Serve as a first level of technical support for clients to troubleshoot issues and can escalate when needed.

9)Provide leadership by projecting a positive attitude and by fostering a professional work environment that enables each team member to perform their duties effectively and efficiently.

10) Recommend improvements in both processes and tools used by the support team.

Qualifications:

• Excellent oral and written communication skills
• Demonstrated organization and planning abilities.
• Strong critical thinking and problem-solving skills
• Ability to exercise effective decision-making in a fast-paced environment.
• Ability to communicate professionally with people at all levels of the organization.
• Experience working with different data formats( e.g., HL&, XML, CSV, etc)(preferred)
• Knowledge/experience of/with networking and different connectivity solutions(e.g., VPN, SFTP, TCP-IP, etc.) (preferred)
• Strong HL7 knowledge (e.g., ORM, ORU, ADT, SIU, DFT, etc.) (preferred)
• Knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access)
• Background in Computer Science, Information Technology, or Business (preferred)
• Bachelors degree from an accredited college or university (preferred)
• 2 years of related experience (preferred)

Shift: 6:00 pm -3:00 AM IST

Why ELLKAY Software Private Limited? - Growing company - 300 dynamic young professionals - 5 days working - Competitive salary standards Please share updated CV on Ashwin.Pankhaniya@ellkay.com