Support Analyst

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNP Paribas Securities Services

The below requirement is for Market and Financing Services (MFS) which offers multiple solution to its clients in their market activities and provide them with financing solutions, as principal or agent, as well as optimize balance sheet and treasury management of BNP Paribas Securities Services

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

This position is for Support Analyst for MFS application who is having minimum 5 years of experience :

Capital Markets and Security Services Functional knowledge

SQL,PL/SQL Unix Knowledge.

Production Support Experience L1 L

Good communicator, fast learner Team player

Attention to detail, disciplined and reliable

High motivation and confidence levels

Responsibilities

Incident Management and resolving support issues within SLA

Documenting procedures in wiki

Ensure that Application is available for business by keeping impact minimal

Health Checks on Application at regular interval

Automate regular checks

Inform Development team on any potential issues we see and also suggest them of changes when Applicable

Shift Hand over to inform incoming team with updated status

Work Autonomously by taking ownership

Maintain very good working environment and team spirit

Team Work

Knowledge Sharing

Proactive Communication

To have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.

Escalate issues which cannot be resolved in a timely manner.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Personal Impact / Ability to influence

Decision Making

Organizational skills

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years