Mishipay

Support Developer MishiPay, Bangalore MishiPay is an international, leading checkout technology company that empowers shoppers to check out in store using either self-checkout via their own smartphones, or using MishiPays industry leading, minimalist, low cap-ex kiosks. We are creating an enjoyable and convenient in-store shopping experience for leading retailers globally. Key Responsibilities. Technical Support: Provide timely and effective technical support to our customers, addressing their inquiries and resolving issues. Troubleshoot and diagnose complex technical problems. Identify and implement solutions to recurring issues. Issue Resolution: Analyse and debug software defects and errors. Develop and implement bug fixes and patches. Collaborate with development teams to identify and resolve root causes of issues. Documentation: Create and maintain clear and concise technical documentation, including knowledge base articles, troubleshooting guides, and user manuals. Document incident reports and resolution processes. System Monitoring: Monitor system performance and identify potential issues. Implement proactive measures to prevent downtime and service disruptions. Continuous Improvement: Analyse support trends and identify opportunities for process improvement. Qualifications: Proven experience in a support role or similar position. Experience with cloud platform Azure. Knowledge of DevOps practices and tools. Excellent problem-solving skills and ability to perform thorough investigations. Strong communication skills, both written and verbal. Ability to handle multiple tasks and prioritise effectively. Familiarity with Jira or similar project management tools. Experience with asset management tools is a plus. Ability to work independently and exercise sound judgment in decision-making. Commitment to continuous improvement and skill development. Why MishiPay You ll work with an ambitious and inspirational multi-cultural team, based in India, the Middle East (our HO is in Dubai), the US and Europe, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world s largest retailers. We also offer a competitive remuneration package that includes KPI based bonuses and Learning and Development monthly allowances.

ABOUT US Founded in 2015, MishiPay ( https://mishipay.com/ ) brings the best of the online checkout experience to physical stores. We do this with our Scan, Pay and Go technology. Using our native apps on Android or iOS, or our web app available on the user s browser, customers scan the products they wish to buy in store using their own phone, pay instantly and can then simply exit the store with their items. As the leading Scan and Go provider, we work with some of the world s largest retailers including MUJI , Flying Tiger Copenhagen , Dubai Duty Free , Grandiose Supermarket . What s more, we are backed by fantastic investors including American Express, Nauta Capital and United Ventures. MishiPay is growing at a very fast pace with our users increasing by over 600% year-on-year. The work is challenging and requires you to be on top of your game but if the adventure and journey excites you then this is the place for you. We want to make sure that in exchange for this commitment from our team, we offer them the best package possible in terms of options, salary and bonus linked to the success of the business. You ll also quickly see the impact of your work in the real world as MishiPay is live in 14 countries across the globe. Summary: We are seeking a highly skilled and motivated IT & System Administrator to join our team. The IT & System Administrator will be responsible for ensuring the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. The IT & System Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. Responsibilities: Install, configure, and maintain company laptops (Windows/macOS) Maintain and troubleshoot LAN infrastructure including routers, switches, and access points. Monitor system performance and troubleshoot issues. Ensure device security, encryption, and compliance with company policies. Provide technical support to users and resolve IT-related problems. Develop and maintain documentation for IT systems and procedures. Manage user accounts and permissions. Plan and execute IT projects and upgrades. Handle shipping and tracking of IT devices across different locations or to remote employees. Coordinate with vendors for hardware procurement, maintenance, and replacements. Qualifications: Bachelor s degree in Information Technology, Computer Science, or related field. Proven experience as a System Administrator or similar role. Strong knowledge of macOS and Windows operating systems. Experience with networking protocols (TCP/IP, DNS, DHCP). Familiarity with MDM (JamfPro). Excellent problem-solving and communication skills. Experience with Google Workspace. Skills: System administration Network management Technical support Troubleshooting Documentation Why MishiPay? You ll work with an inspirational multi-cultural team, based in our central London HQ, the US, Dubai and Bangalore, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world s largest retailers, impacting the lives of millions of shoppers.

About Us Founded in 2015, MishiPay ( https://mishipay.com/ ) brings the best of the online checkout experience to physical stores. We do this with our Scan, Pay and Go technology. Using our native apps on Android or iOS, or our web app available on the user s browser, customers scan the products they wish to buy in store using their own phone, pay instantly and can then simply exit the store with their items. As the leading Scan and Go provider, we work with some of the world s largest retailers including MUJI , Virgin Megastore , Flying Tiger Copenhagen , Paradies Lagard re , Dubai Duty Free , Grandiose Supermarket . What s more, we are backed by fantastic investors including American Express, Nauta Capital and United Ventures. MishiPay is growing at a very fast pace with our users increasing by over 600% year-on-year. The work is challenging and requires you to be on top of your game but if the adventure and journey excites you then this is the place for you. We want to make sure that in exchange for this commitment from our team, we offer them the best package possible in terms of options, salary and bonus linked to the success of the business. You ll also quickly see the impact of your work in the real world as MishiPay is live in 14 countries across the globe. About The Role We are seeking an experienced .NET Developer to join our team and build robust Windows applications for retail operations. The ideal candidate will have hands-on experience developing desktop applications that solve real-world business challenges in commercial environments. Key Responsibilities Design, develop, and maintain Windows desktop applications using .NET Framework/.NET 6+ Build intuitive user interfaces using WPF, WinForms, or modern UI frameworks Integrate with POS systems, inventory management, and payment processing APIs Develop offline-capable applications with local data storage and synchronization Implement barcode scanning, receipt printing, and hardware integration features Optimize applications for performance in high-transaction environments Collaborate with product managers and stakeholders to understand business requirements Maintain and enhance existing Windows applications Write clean, maintainable, and well-documented code Participate in code reviews and follow development best practices Required Qualifications 3+ years of experience in .NET development (C#, .NET Framework/.NET Core/.NET 6+) Proven experience developing Windows applications for retail or food beverage operations Strong proficiency in WPF, WinForms, or MAUI for desktop application development Experience with database integration (SQL Server, SQLite, MySQL) Knowledge of REST APIs and web services integration Understanding of POS system integration and payment processing Experience with hardware integration (barcode scanners, receipt printers, cash drawers) Familiarity with offline data storage and synchronization strategies Knowledge of Windows deployment and installation packaging Understanding of retail/FB business processes (inventory, orders, payments, reporting) Preferred Qualifications Experience with Windows Service development for background processing Knowledge of cloud platforms (Azure, AWS) for data synchronization Familiarity with DevOps practices and CI/CD pipelines Experience with multi-location retail chains or franchise operations Understanding of compliance requirements (PCI DSS, data security) Knowledge of reporting and analytics implementation Experience with third-party integrations (accounting software, loyalty programs) Familiarity with Agile/Scrum development methodologies Technical Skills Programming Languages: C#, VB.NET Frameworks: .NET Framework, .NET Core/.NET 6+, WPF, WinForms, MAUI Databases: SQL Server, SQLite, MySQL, Entity Framework Development Tools: Visual Studio, Git, Azure DevOps/GitHub Additional Technologies: XML, JSON, RESTful APIs, SOAP services Testing: Unit testing frameworks (NUnit, MSTest, xUnit) Industry Experience Retail Applications: POS systems, inventory management, customer management Food Beverage: Restaurant management systems, kitchen display systems, order management Commercial Operations: Multi-location synchronization, reporting dashboards, staff management Why MishiPay You ll work with an inspirational multi-cultural team, based in our central London HQ, the US, Dubai and Bangalore, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world s largest retailers, impacting the lives of millions of shoppers.

As a QA Engineer at our company, you will be an integral part of our highly skilled and passionate team. Your experience in working with mobile apps in a fast-paced environment will be crucial as you navigate through various challenges and changes. Your responsibilities will include designing and implementing robust automation frameworks for backend, web, and mobile applications. You will also be involved in executing manual tests for scenarios that are not easily automated, across different platforms such as web, backend, and kiosk. Ensuring the quality of release deliverables for your functional areas, with a strong focus on zero defect escapes to production, will be one of your key tasks. Additionally, you will champion customer-centric testing by understanding real-world use cases, continuously improving QA processes, and suggesting best practices to enhance product quality. Collaborating effectively with cross-functional teams in an agile environment will also be a crucial aspect of your role. To be successful in this position, you should have 3 to 6 years of experience in quality assurance and automation. Proficiency in at least one programming language such as Java, Python, or C++ is required. Experience with automation tools like Selenium, Rest Assured, and Appium, as well as white-box testing using Java, TestNG, or JUnit, will be beneficial. A deep understanding of web and REST API testing, along with strong debugging and innovative problem-solving skills, is essential. Your expertise in test planning, strategy, case design, execution, bug tracking, and verification, as well as proficiency in using Git or other distributed version control systems, will be valuable assets. Furthermore, your mobile testing expertise will be put to good use, especially with hands-on experience in mobile test automation tools like Appium, UIAutomator, Espresso, or Robot Framework. Familiarity with Android Debug Bridge (ADB) for device-level testing and debugging, as well as a solid understanding of mobile testing concepts such as touch gestures, network variations, orientation adaptation, and battery/power event handling, will be advantageous. If you have experience in kiosk-specific testing, including auto-launch and lock-down modes, integration testing with peripherals, system recovery validation, and testing kiosk behavior requirements, it will be considered a plus. Join our diverse and inspiring team, spread across our offices in London, the US, Dubai, and Bangalore, as we redefine the global retail industry. You will work in a collaborative and dynamic environment, with the opportunity to witness the impact of our apps on millions of shoppers worldwide.,

We are looking for a QA Engineer to join our talented and passionate team. It is essential that you have experience working on mobile apps in a fast-moving business environment and can adapt to pace and change effectively. Your responsibilities will include designing and developing robust automation frameworks for backend, web, and mobile applications. You will create and execute manual tests for scenarios that are not easily automated, across various platforms. You will be responsible for ensuring the quality of release deliverables in your functional areas, aiming for timely and high-quality releases. As a QA Engineer, you will act as a quality gatekeeper with a strong emphasis on zero defect escapes to production. You will also focus on customer-centric testing by understanding real-world use cases and continuously improving QA processes by suggesting best practices to enhance product quality. Identifying and defining performance/load testing requirements and collaborating effectively with cross-functional teams in an agile environment are also key aspects of the role. To be successful in this role, you should have 3 to 6 years of experience in quality assurance and automation. Strong hands-on experience in at least one programming language (Java, Python, or C++) is required. Experience with automation tools such as Selenium, Rest Assured, and Appium is essential. You should be skilled in white-box testing using Java, TestNG, or JUnit and have a deep understanding of web and REST API testing (manual and automated). Strong debugging and problem-solving skills with an innovative mindset are crucial, along with experience in test planning, strategy, case design, execution, bug tracking, and verification. Proficiency in using Git or other distributed version control systems is also expected. If you have expertise in mobile testing, hands-on experience with mobile test automation tools such as Appium, UIAutomator, Espresso, or Robot Framework, would be beneficial. Familiarity with Android Debug Bridge (ADB) for device-level testing and debugging is an advantage. A solid understanding of mobile testing concepts including touch gestures, network variations, orientation, screen resolution adaptation, and battery/power event handling is desirable. Experience in kiosk-specific testing, including auto-launch and lock-down modes, integration testing with peripherals, system recovery validation, and testing kiosk behavior requirements, is preferred. You will have the opportunity to work with a diverse and inspirational team based in central London, the US, Dubai, and Bangalore, who are reshaping the retail industry globally. Our work environment is collaborative, exciting, and offers the chance to witness our developed apps in action within some of the world's largest retailers, impacting millions of shoppers.,

ABOUT US Founded in 2015, MishiPay ( https://mishipay.com/ ) brings the best of the online checkout experience to physical stores. We do this with our Scan, Pay and Go technology. Using our native apps on Android or iOS, or our web app available on the user s browser, customers scan the products they wish to buy in store using their own phone, pay instantly and can then simply exit the store with their items. As the leading Scan and Go provider, we work with some of the world s largest retailers including MUJI , Flying Tiger Copenhagen , Dubai Duty Free , Grandiose Supermarket . What s more, we are backed by fantastic investors including American Express, Nauta Capital and United Ventures. MishiPay is growing at a very fast pace with our users increasing by over 600% year-on-year. The work is challenging and requires you to be on top of your game but if the adventure and journey excites you then this is the place for you. We want to make sure that in exchange for this commitment from our team, we offer them the best package possible in terms of options, salary and bonus linked to the success of the business. You ll also quickly see the impact of your work in the real world as MishiPay is live in 14 countries across the globe. We are now looking for a DevOps Engineer to join our incredibly talented, passionate team. It s essential that you ll have worked within a fast-moving business to be able to cope with pace and change. Role Summary We are looking for a proactive and detail-oriented DevOps Engineer to drive the scalability, reliability, and evolution of our cloud infrastructure. This role demands strong ownership across platform automation, cloud migration, observability, performance tuning, and team enablement. You will also work closely with our InfoSec team to proactively identify and eliminate infrastructure vulnerabilities, ensuring compliance and security best practices. The ideal candidate has experience working on high-scale platforms that serve millions of users or process large volumes of real-time transactions with strict uptime and latency requirements. Key Responsibilities Proven ability to manage infrastructure for mission-critical, high-volume platforms processing thousands of transactions per second, with tight latency requirements and 99.9999% uptime SLAs. Own and operate infrastructure in Azure across environments (Dev, Staging, Production, DR) Lead cloud-to-cloud migrations (e.g., Azure to GCP) Manage CI/CD pipelines, versioned deployments, and environment isolation Drive migration from VM/VMSS to Kubernetes (AKS) with minimal disruption Set up and manage observability stack including Azure Monitor, Log Analytics, Datadog, Sentry and proactive alerting Monitor and triage Azure alerts; ensure fast incident response and resolution Track and implement Azure platform updates/upgrades (not limited to AGW, LB, AKS, VMs, Storage, DBs) with minimal downtime Plan and execute regular infrastructure patching and maintenance across environments Assist Development, Support and QA teams with secure and reliable access to Azure VMs, containers, and cloud databases Optimize and implement backups and disaster recovery processes Monitor and tune database performance (PostgreSQL, MySQL, Mongo) Drive infrastructure cost optimization and budget monitoring Ensure cloud security, compliance, and governance practices are in place Configure and manage Cloudflare for DNS, CDN, WAF, and edge security integration Set up and maintain Azure Traffic Manager for global traffic routing and failover Manage Azure Application Gateway for layer 7 load balancing, SSL termination, and WAF policies Manage Kubernetes internals including pods, replica sets, deployments, services, ingress controllers, and autoscaling Implement and manage caching layers (e.g., Redis) and data indexing with Elasticsearch for performance and observability Preferred Skills Strong experience with Azure , including: Compute : VMs, VMSS, AKS, App Services Networking : Application Gateway, Azure Traffic Manager, Load Balancer, NSGs, Private Link Storage : Blob Storage, File Shares, Managed Disks, Azure Backup Monitoring : Azure Monitor, Log Analytics, Alerts, Application Insights Cost Optimization : Cost Management, Budgets, Azure Advisor Security : Key Vault, Defender for Cloud, RBAC, Azure Policies Deployment & IaC : Bicep, ARM templates, Azure DevOps Hands-on experience in cloud-to-cloud migrations Solid understanding of observability principles (OpenTelemetry, Prometheus, Grafana, ELK, Azure Monitor, etc.) Experience with Kubernetes, containerization (Docker), and Helm In-depth experience with Kubernetes pods, replicas, ingress, HPA (horizontal pod autoscaler), and cluster autoscaling Experience with Elasticsearch for observability and data indexing Knowledge of caching strategies using Redis, Memcached, or equivalent Proficiency in Infrastructure as Code (Terraform, Bicep, Ansible) Strong scripting skills (Bash, Python, PowerShell) Proficient in setting up CI/CD pipelines (GitHub Actions, Azure DevOps, Jenkins) Expertise in database performance tuning query optimization, indexing, connection pooling Familiarity with Azure Advisor, Service Health, and resource upgrade planning Experience supporting engineering teams with VPN, firewall rules, and database/VNet connectivity Hands-on experience with Cloudflare (DNS, CDN, WAF, edge security) Strong understanding of Azure Traffic Manager and Application Gateway Nice-to-Have Certifications in Azure, Kubernetes Knowledge of retail technology stacks