Supplier Support Analyst I

The Supplier Support Analyst-I provides advanced administrative support for Supplier Management within the Corporate Supply Chain Services organization. These duties can vary within the department. Serves in a supportive role for Deltek Costpoint vendor management and MRO/Supplier Management System.

Principal Accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract.)

• Review supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers as per the SLA.
• Review Supplier Documents in Supplier Management System (SMS) for compliance and approval
• Provide support for suppliers/procurement personnel on SMS questions/clarifications.
• Provide SMS technical support: SMS User, Supplier Access, Create User Accounts, PO acknowledgement, Late Line, Online RFQ, Password Resets, etc.
• Review Supplier On-boarding process: Initiate Temp ID’s in Supplier Registration, Document approvals/rejections, tracking of non-standard document approvals, final approval requests, creation of supplier accounts/contacts
• Monitor and resolve inquiries submitted through the Supplier Management Support Inbox
• Support SMS improvement collaboration
• Submit Supplier Communications and Coordinate responses as applicable
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution
• Maintain central vendor file database and assist in obtaining supplier information.
• Process daily and weekly reports as required.
• Perform other duties as assigned.

Knowledge & Skills

• Ability to read, write and communicate effectively in English.
• Ability to develop and maintain excellent customer relationships.
• Knowledge in the various functional areas of supply chain and or Vendor Master is preferred.
• Experience working directly with suppliers preferred.
• Experience in Deltek Costpoint vendor master required.
• Knowledge of the Federal Acquisition Regulation (FAR) and government property accountability procedures preferred.
• Proficient in Microsoft Word, Excel, and Outlook software.
• Ability to organize and prioritize multiple work assignments and work well under pressure.
• Additional knowledge/skills may be required depending on assignment.

Experience & Education

• Bachelor’s degree in accounting, business, or associated discipline.
• Two (2) or more years’ administrative experience in supplier support, procurement environment or related area.

Physical Requirements/Working Environment

• Generally works in a normal office environment.
• Ability to work various shifts which may include evening and weekend hours.