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Conduent
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Supervisor, Quality Assurance

Supervisor, Quality Assurance

Conduent

3 - 6 years

3 - 7 Lacs

bengaluru

Posted:22 hours ago| Platform:

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Skills Required

total quality management tqm quality check quality assurance quality improvement quality control quality audit production spc 7qc process improvement kaizen quality analysis qc quality engineering fmea supplier quality assurance qms ppap

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Track Description:

Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.

General Profile

Supervises daily tasks of complex business, technical support, or production teams.
Responsible for the success of the team.
Works within established precedents and practices.
Examines information to solve ongoing problems.
Ability to perform work unsupervised.

Functional Knowledge

Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

Understands how to coordinate efforts across teams to achieve goals.

Impact

Impacts the quality of the tasks performed or services provided by the team.

Leadership

Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

Evaluates team performance.
Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
Identifies future learning education opportunities.
Assists in transitions.
Prepares baseline performance parameters at onshore locations.
Creates a road map for quality improvement.
Supports hiring needs.
Manages the operation of the total quality management (TQM) program.
Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
Develops program communications to employees.
Develops training and related reward systems.
Develops and implements key process improvement efforts and influences cross-functional efforts.
Develops systematic approaches for assuring high-quality services.
Influences the interface of key activities within the functions of the organization.
Supports the hiring of team members and performs performance reviews.
Performs other duties as assigned.
Complies with all policies and standards.

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