4 Success Metrics Jobs

We are seeking a skilled and experienced Professional Services Operations Manager to join our Revenue Excellence team. As the Professional Services Operations Manager, you will collaborate closely with Professional Services leadership to streamline processes, manage tools, operationalize the business strategy, guide data-driven decisions, and optimize for growth. Your responsibilities will include overseeing and optimizing the tools and systems utilized by the Professional Services team to ensure smooth and efficient operations. You will also be tasked with developing and standardizing Professional Services processes to ensure consistency and scalability, as well as tracking and monitoring key professional services metrics to drive analytical insights and recommendations for improvements. Additionally, you will own the bookings and revenue forecasting process, leading to higher levels of forecasting accuracy. You will be responsible for creating and maintaining documentation, collaborating cross-functionally on improvements, and designing/maintaining compensation plans while working with Finance on design and execution. Furthermore, you will establish success metrics and definitions across the Professional Services team, along with the associated reporting and dashboards needed by team members. Being a trusted partner to the Professional Services Leadership, you will define, track, and implement goals, programs, and strategies that scale. Your role will involve providing suggestions to business processes to keep up with organizational changes and act as a subject matter expert for the PS team on all processes related to services. To be successful in this role, you should have at least 4 years of experience in a Professional Services Operations role at a technology company, with a strong understanding of paid services/implementation lifecycle. Salesforce familiarity is a must, along with expertise in Professional Services Automation (PSA) tools. You should possess strong analytical and reporting skills, excellent organizational skills, project management skills, and the ability to multitask and prioritize in a fast-paced environment. As a proactive self-starter with a collaborative mindset and clear communication skills, you will be able to identify opportunity areas for improvement and execute initiatives to drive impact to the business. If you are excited about working with a diverse team and making a mark on an innovative company, we encourage you to apply for this role at ThoughtSpot.,

You have an exciting opportunity to join Eduxa Consulting as a Product Trainer & Customer Success Specialist. Eduxa Consulting is dedicated to empowering educators and schools through the adoption of AI tools and technologies for classroom excellence. As they expand their operations, they are looking for a dynamic individual to be part of their growing team. In this role, you will be responsible for training educators and school leaders on tech products to facilitate successful adoption and integration. Additionally, you will play a crucial role in supporting customer success by assisting schools during the onboarding process, addressing concerns, and ensuring effective product usage. Key Responsibilities: - Conduct comprehensive training sessions on AI products tailored for school leaders, educators, and stakeholders. - Customize training programs to meet the specific needs of different schools and educational systems. - Assist schools throughout the onboarding process to ensure smooth integration and adoption of the tech products. - Provide ongoing customer success support to address any challenges encountered by schools post-onboarding. - Monitor and report on training and customer success metrics to identify areas for enhancement. - Utilize data analytics and Excel proficiency to evaluate training effectiveness and product usage. - Collaborate with the product and consulting teams to enhance training materials based on customer feedback and evolving requirements. - Offer continuous support to educators to help them optimize the value of AI tools in their classrooms. - Travel to schools across India to conduct in-person training and onboarding sessions as necessary. If you have a proven background as a trainer or teacher with a keen interest in technology integration, experience in customer success, familiarity with educational technology and AI products, strong presentation and communication skills, proficiency in Excel and data analytics, enthusiasm for technology and education, and the willingness to adapt training methods for diverse audiences and contexts, then this role may be a perfect fit for you. Join Eduxa Consulting in their mission to empower educators and schools through the successful adoption of AI tools and technologies. Apply now and be part of a team that is dedicated to bridging the gap between curiosity and action in the education sector.,

As an Intern, you will be responsible for conducting user research and gathering insights to drive product decisions. This includes conducting user interviews and synthesizing feedback effectively. Additionally, you will analyze feedback to prioritize user pain points and provide actionable insights to the team. You will collaborate closely with design, tech, and data teams to align on feature development and create wireframes for A/B testing to validate product improvements. Your role will also involve maintaining product specifications, user stories, and feedback trackers for internal alignment. You will track test results and contribute to evaluating the impact of features based on success metrics. This internship opportunity offers a chance to work in a dynamic environment where you will be involved in various aspects of product development. If you are enthusiastic about user research, feedback analysis, wireframing, collaboration, documentation, and success metrics, this role is perfect for you.,

Role & responsibilities 1)Strategic Process Optimization: Diagnose performance gap across core value chain (Manufacturing, supply chain , Quality , regulatory)and identify value leakages Liaison with site Business excellence team and setup monitoring mechanisms for key project /Initiatives Partner with functional leaders to drive cost, quality and service level improvement Digitization and automation enablement: Collaborate with IT / Tech teams to identify use cases of digital intervention in manufacturing R&D and supply chain digitization 2)Performance Management system: Design and Implement KPI dashboards with real time visibility into key operational metrics Establish structured performance review mechanism (Daily tier reviews, monthly ops scorecards, etc) 3)Cross Functional Execution: Align improvement initiatives with corporate strategy and ensure cross functional engagement. Lead or co-lead high -impact special project, such as plant productivity programs, cost rationalization or new tech transfer readiness Provide structured problem-solving support to senior leadership on complex operational issues 4)Success Metrics: Net saving from OpEx initiatives (Direct and Indirect) Validate through finance % of strategic operational initiatives delivered on time and within scope 9Linked to transformation road mad) Improvement in service ability at the enterprise level(Supply chain + Production + customer service ) Adoption rate of new digital tools / platforms %Of core business process digitized /standardized Interested candidate can drop their resume on renuka.u@encubeethicals.com