Subject Matter Expert

Captalent Hr

3 - 7 years

4 - 7 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

us process subject matter expertise sme international voice customer support team coaching international call center us shift adobe international bpo international calling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide subject matter expertise on Adobe products to clients.
Offer team coaching and guidance to junior team members.
Handle international calls from US customers with excellent customer service skills.
Work in an international call center environment, specifically focused on processing US-based projects.
Possess strong communication skills for effective interaction with international clients.

Desired Candidate Profile

3-7 years of experience in a similar role or industry (BPO/Call Centre).
Strong knowledge of Adobe products and their applications.
Excellent English language proficiency for clear communication with international clients.
Ability to work flexible shifts including US process timings (24/7 operation).
Proven track record of delivering high-quality customer support services.

Interested candidates can contact or apply to kinnera259@gmail.com

Regards,

HR Manager

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