Studio Manager

Studio Manager (Gurgaon) About Slay Pilates Slay Pilates is India’s leading premium boutique Pilates brand with studios across Delhi NCR. We deliver a world-class Pilates experience through state-of-the-art equipment, expert trainers, and a strong community of clients. We are expanding rapidly and looking for a dynamic Studio Manager to lead our upcoming Gurgaon studio. Position: Studio Manager – Gurgaon Location: DLF Phase 1, Gurugram Reporting To: Founders / Brand Manager Key Responsibilities1. Studio Operations Oversee day-to-day operations of the Gurgaon studio to ensure a smooth client experience. Ensure studio SOPs (opening, closing, hygiene, safety, class management) are followed. Monitor occupancy, class schedules, and private session bookings. 2. Front Desk & Client Experience Supervise and guide front desk staff in enquiry handling, trial follow-ups, and conversions. Ensure premium client service and handle escalations. Build strong client relationships to foster retention and referrals. 3. Team Management Manage front desk executives and support staff. Train the team on client communication, systems, and service standards. Coordinate with trainers to align client bookings and smooth session flow. 4. Sales & Growth Track and drive KPIs: occupancy rates, lead conversions, and revenue targets. Ensure timely follow-ups with leads, trials, and unconverted enquiries. Support marketing campaigns, collaborations, and community-building initiatives. 5. Reporting & Coordination Maintain accurate reporting on enquiries, conversions, and occupancy. Provide weekly updates to management. Coordinate with central teams (marketing, operations, accounts) to implement initiatives. Desired Skills & Qualifications Minimum 2 years of experience in hospitality, premium fitness, retail, or client servicing roles. Prior experience managing teams in a customer-facing setup preferred. Strong communication, leadership, and problem-solving skills. Sales-oriented with an eye for detail in client experience. Comfortable with MS Excel / Google Sheets for basic reporting. Compensation & BenefitsSalary: ₹30,000 – ₹35,000 per month + ₹5,000 performance incentives. Weekly Off: 1 rotational day off per week. Opportunity to lead a premium boutique fitness studio. Growth path across multiple studios in Delhi NCR as we expand. A vibrant, wellness-driven work environment.