StudentCustomer Support Agent gesucht (Vollzeit oder Teilzeit- Remote - DE)

Customer Support Agent

In this role, you’ll assist customers via email, chat, and support ticket platforms. You won’t be expected to take calls unless pre-scheduled, and your work will be guided by clearly documented processes and tone guidelines.

This is the ideal role for someone who enjoys working independently in a calm, remote-first environment — with clear expectations and minimal distractions.

Key Responsibilities

• Respond to customer inquiries via email and live chat
• Provide accurate, timely, and friendly support based on internal knowledge base
• Troubleshoot basic product or account issues and escalate when needed
• Identify recurring questions and suggest improvements to help articles
• Track and document all interactions clearly in the support system (e.g., Zendesk, Intercom)
• Collaborate asynchronously with the support and product teams to resolve customer issues
• Follow tone, style, and escalation guidelines consistently

Requirements

• 1–3 years of experience in customer support, help desk, or related roles
• Excellent

  written communication

  skills in English
• Native or fluent

  German

  (C1 or higher)
• Ability to work independently and manage tasks in a remote setting
• High attention to detail and empathy for users
• Familiarity with support tools (e.g., Zendesk, Help Scout, Intercom) is a plus

Nice to Have

• Experience in SaaS, e-commerce, fintech, or digital services
• Prior work in remote-first or async teams
• Experience creating or editing help center articles
• Ability to multitask across tools like Notion, Trello, Slack, etc.

What We Offer

• 💻 100% remote role — work from anywhere in Germany
• ⏰ Choose full-time or part-time hours that suit your schedule
• 🧘 Calm work environment — no phone shifts, no high-pressure quotas
• 📘 Clear documentation and onboarding for all tasks
• 🌱 Supportive team and opportunities to grow into QA, content, or support operations
• 💼 Competitive hourly or salaried compensation, based on experience and availability

Work Style

• We work

  async-first

  — meaning most of your communication will be written and your workday will be flexible. If you value structure, calm collaboration, and clearly defined tasks, this is a great fit.