Student Support & Admission Officer (SSAO)

Company Description

Aakash Educational Services Limited (AESL) is a test-prep company in India with over 36 years of experience, focusing on Medical and Engineering Entrance Examinations, School/Board Exams, and Competitive Exams like NTSE, KVPY, and Olympiads. With 300+ nationwide centers, Aakash has a strong track record of producing rankers across NEET & JEE exams, emphasizing a 'Student First' approach in all initiatives.

Role Description

This is a full-time, on-site Student Support & Admission Officer (SSAO) role located in Chhindwara. The SSAO will be responsible for providing support to students, handling international admissions, communicating effectively with stakeholders, delivering exceptional customer service, and supporting educational initiatives.The Student Support & Admission Officer (SSAO)is a key customer-facing role responsible for counseling prospective students, facilitating enrollments, and ensuring a smooth and engaging onboarding experience. The SSAO plays a critical role in guiding students and parents through their journey at Aakash, ensuring exceptional support and satisfaction.

Key Responsibilities

• Achieve sales and admission targets through upselling, cross-selling, and effective counseling via in-person meetings, phone calls, emails, and other communication channels.• Ensure timely fee collection by following up with parents.• Manage the complete student lifecycle, including enrollment, onboarding, and ongoing support.• Address student and parent queries or concerns with empathy, professionalism, and urgency.• Maintain compliance with internal processes and systems.

Skills & Competencies

• Excellent communication and interpersonal skills with the ability to handle concerns in a composed and persuasive manner.• Proficient in Microsoft Office and comfortable using CRM/sales software.• Fluency in English and the regional/local language is essential.• Strong customer orientation, accountability, and a collaborative mindset.

Preferred Qualities

• Customer-Centric Approach• Ownership & Accountability• Target-Driven and Result-Oriented• Emotional Intelligence & Team Spirit

Educational Qualifications

• Required: Bachelor's Degree in any discipline• Preferred: B.Tech, MBA, or Master's in Psychology, Education, or related fields

Work Experience (2 to 7 year)

• Prior experience in educational or career counseling is highly preferred• Experience in B2C (Business-to-Customer) sales across any industry is a plus

Key Stakeholders

External:• Students, Parents, and School RepresentativesInternal:• Academic and Non-Academic Branch Teams• Regional Student Support Center• Regional Sales & Operations Teams