Posted:1 day ago|
Platform:
Remote
Internship
Job Summary
We are looking for a professional and empathetic Student Session Coordinator to join our
counselling operations team. The coordinator will be the first point of contact for students
joining virtual counselling sessions and will ensure a seamless experience by welcoming,
verifying details, assigning students to counsellors, and resolving basic technical issues.
This role is critical to delivering a smooth 1:1 counselling journey for students while
maintaining high operational efficiency.
Key Responsibilities
Welcome students promptly and provide a short orientation about the counselling
session.
Verify student details before assigning them to counsellors.
Manage student wait times and maintain session discipline when multiple students
join.
Allocate students to counsellors strictly as per lead cap and schedule.
Escalate counsellor unavailability or delays to pod/branch leaders promptly.
Guide students through basic technical troubleshooting.
Maintain accurate logs of sessions, cancellations, and technical drop-offs.
Generate daily and weekly reports on attendance, allocation accuracy, and wait
times.
Ideal Persona
Excellent communication skills with a warm, professional approach.
Ability to multitask and remain calm in a fast-paced, student-facing environment.
Familiarity with video conferencing platforms (100ms, Zoom, Google Meet, etc.).
Strong coordination and problem-solving skills, with quick escalation handling.
Basic knowledge of troubleshooting audio/video/browser issues.
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