Student Relationship Officer

Got it ✅ Here’s the refined Job Description & Profile for the Student Relationship Manager/Officer at MAAC Ludhiana with the added responsibilities about parents and student reviews:

Job Title: Student Relationship Manager / Officer
Location: MAAC Ludhiana

Job Profile

The Student Relationship Manager/Officer is responsible for managing and guiding students throughout their entire academic journey at MAAC Ludhiana — from the day of admission until their successful placement. This role ensures smooth batch coordination, academic progress monitoring, problem resolution, and overall student satisfaction. The position also emphasizes building strong communication with parents, ensuring transparency, and maintaining detailed reports on student performance.

Key Responsibilities

• Student Journey Management: Oversee the academic progress of students from enrollment to placement.
• Batch Management: Plan, organize, and coordinate student batches for smooth and timely class delivery.
• Student Support: Address student issues, concerns, and grievances while ensuring a positive learning experience.
• Academic Monitoring: Track attendance, assignment submissions, and overall student performance.
• Student Learning Reviews: Conduct periodic student learning reviews and maintain detailed progress reports.
• Parent Relationship Management: Build and maintain positive relationships with parents; conduct parent–student meetings and regular parent sessions to share progress updates.
• Reporting: Maintain and update student progress reports, attendance records, and review outcomes.
• Feedback & Improvement: Collect feedback from students and parents, and collaborate with faculty/management to enhance the learning process.
• Placement Support: Work closely with the placement cell to ensure students are prepared and guided for career opportunities.

Key Skills & Competencies

• Excellent communication and interpersonal skills with students and parents.
• Strong organizational and reporting abilities.
• Student- and parent-focused mindset with empathy and patience.
• Ability to coordinate effectively with faculty and management.
• Problem-solving and conflict resolution skills.
• Proactive approach toward student engagement and motivation.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Language:

• English (Preferred)

Work Location: In person