Strategic Initiatives Business Analyst

2 - 7 years

12 - 16 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles & Responsibilities:

  • Evaluating business processes, uncovering areas for improvement, and developing and implementing solutions within Customer Operations
  • Document existing and future business process flows across various systems
  • Source, implement, and monitor technology improvements to scaling across the business for automation opportunities.
  • Gather and analyze data from various sources to support strategic decision-making.
  • Develop and maintain key performance indicators (KPIs) to measure the success of strategic initiatives.
  • Collaborate with different departments and teams to understand their needs, challenges, and opportunities.
  • Evaluate corporate systems initiatives and determine best method for implementation
  • Facilitate workshops and meetings to gather input and insights from stakeholders.
  • Create project plans, timelines, and milestones to facilitate initiative implementation.
  • Provide regular updates on the progress of strategic initiatives to relevant stakeholders.
  • Monitor and evaluate the performance of implemented initiatives, recommending adjustments and improvements as necessary.
  • Conduct scenario analysis to assess the impact of different variables on project outcomes.

Required Skills:

  • Experience with CRM tools such as Salesforce
  • Successful experience implementing automation tools
  • Proven experience as a business analyst or in a similar analytical role.
  • Strong analytical skills with the ability to interpret complex data sets.
  • Excellent communication and presentation skills.
  • Project management experience is desirable.
  • Familiarity with business intelligence tools and data visualization techniques.
  • Ability to work collaboratively in a team and across different functional areas.
  • Strategic thinking and problem-solving capabilities.

Required Experience

  • BS. degree in Computer Science, MIS, Engineering, or related discipline/experience, or a combination of education and related work experience
  • 2+ years work experience

 

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