Strategic Account Manager

About the Role:

BDE / Account Manager

This role involves maintaining strong client relationships, identifying opportunities for upselling or cross-selling, coordinating with internal tech teams, and ensuring smooth communication and project satisfaction throughout the engagement lifecycle.

Key Responsibilities:

• Manage and nurture ongoing client relationships, serving as the primary point of contact.
  
• Ensure client satisfaction by regularly communicating with them to gather feedback, address concerns, and suggest improvements.
  
• Collaborate with technical and delivery teams to ensure project expectations and timelines are met.
  
• Identify opportunities for account growth, including new service or skill requirements from existing clients.
  
• Support the sales process by closing renewals and additional service deals.
  
• Prepare and send invoices, follow up on payments, and maintain billing accuracy.
  
• Maintain CRM records, client communication logs, and project updates.
  
• Participate in review meetings and present account status reports to management.
  

Required Skills & Qualifications:

• 2 4 years of experience as a

  BDE

  /

  Account Manager / Client Relationship Manager

  in an

  IT services or software development

  company.
• Proven track record of

  closing sales deals

  and managing client accounts.
• Excellent

  verbal and written communication skills

  .
• Experience communicating with clients across

  US, Canada, UK, and Europe

  time zones.
• Strong understanding of software development lifecycle and IT services delivery.
  
• Ability to multitask, prioritize, and manage time effectively.
  
• Proficiency in CRM tools and MS Office Suite.
  

Preferred Qualities:

• A customer-first mindset with problem-solving attitude.
  
• Strong sense of ownership and accountability.
  
• Ability to work independently as well as in collaboration with cross-functional teams.
  
• Familiarity with Agile/Scrum methodologies is a plus.